Privacy Policy
Privacy Notice
Jo Bright Counselling is committed to protecting your privacy and handling your
personal information securely and confidentially in accordance with UK data
protection legislation, including the UK General Data Protection Regulation (UK
GDPR) and the Data Protection Act 2018.
Who I Am
Jo Bright Counselling is the data controller responsible for your personal information.
If you have any questions about this privacy notice or how your information is
handled, please contact me using the details provided on this website. I am
registered with the Information Commissioners Office (ICO).
What Information I Collect
I may collect and process the following personal information:
• Name
• Contact details, including telephone number and email address
• Date of birth
• Emergency contact details
• GP details (where appropriate)
• Information relevant to your counselling sessions
• Session notes and records
Why I Collect Your Information
Your personal information is collected to:
• Respond to enquiries
• Arrange and provide counselling sessions
• Maintain appropriate clinical records
• Manage appointments and payments
• Meet professional, legal and ethical obligations
How Your Information Is Stored
Your information is stored securely using password-protected electronic systems
and/or locked storage where appropriate. Reasonable steps are taken to protect
your information from unauthorised access, loss, misuse or disclosure.
Confidentiality
Everything discussed within counselling sessions is treated confidentially. However,
confidentiality may be broken where there is a legal requirement to do so, or where
there are serious concerns about your safety or the safety of others.
Sharing Information
Your personal information will not be shared with third parties unless: • You have
given your consent; • I am legally required to do so; • There is a safeguarding
concern involving you or another person; or • It is necessary to prevent serious
harm.
How Long Information Is Kept
Counselling records are retained in accordance with professional and insurance
requirements and are securely destroyed when no longer required.
Your Rights
Under UK GDPR you have the right to:
• Request access to your personal information;
• Request correction of inaccurate information;
• Request restriction of processing in certain circumstances;
• Request deletion of information where applicable;
• Lodge a complaint with the Information Commissioners Office (ICO).
Further information can be found at the ICO website.
Website Use
This website may collect anonymous visitor information through cookies and website
analytics to improve the user experience. No personally identifiable information is collected unless you choose to contact me.
Changes to This Privacy Notice
This privacy notice may be updated from time to time. The most recent version will always be available on this website.